Boiler Service

Because warmth matters

Maximise your chances of avoiding expensive breakdowns

A well-maintained boiler isn’t just about comfort. It’s about peace of mind. An annual boiler service ensures your heating system runs safely, efficiently, and reliably. Plus, if your boiler is under warranty, servicing is required to keep it valid.

But there’s a smarter way to protect your home: our Boiler Cover Plans include a free annual service, priority support, and protection against unexpected breakdown costs.

Read our full guide here.

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Or Give us a call on 0800 074 30 30

Very thorough, checked boiler tank & thermostat reported his concerns; was very polite and helpful.
⭐⭐⭐⭐⭐

Karen Brown

Lovely professional young man. Would definitely recommend. Many thanks
⭐⭐⭐⭐⭐

Nicola Clarke

Pre-arranged new radiator valve fitting - issue found on previous check of system when boiler serviced.
⭐⭐⭐⭐⭐

Philip Keen

Engineer always turns up when they say they will. Professional service with friendly engineers.
⭐⭐⭐⭐⭐

Mrs Rowe

Why Book a Boiler Service?

Prevent costly breakdowns – Regular maintenance identifies minor issues before they become major problems.
Stay safe – A service ensures your boiler operates safely and meets manufacturer standards.
Save money – The cost of an annual service is far lower than emergency repairs.
Warranty compliance – Many manufacturers require yearly servicing to keep your warranty valid.

With our cover plans, your annual service is included, plus you get extra benefits such as 24/7 emergency support and discounted repairs.

Contact us

Need advice? Or ready to book your boiler service?

We’re here for you.

Contact us by phone
Call us on 0800 074 3030

Our lines are open 24 hours a day, 7 days a week.

Contact us by email
Email enquiries@gasway.co.uk

We aim to respond within 24 hours

How long does a service take?

It does depend on your boiler type. A service on average will take around an hour to complete.

If you have a combi boiler, many of the main components are located inside the boiler. So a service should be quicker for this type of boiler, around 30 minutes. These are the most common type of boiler so on average your service will last 30 minutes.

Whereas if you have a regular boiler then the service may take slightly longer. The majority of the components such as the pump, hot water cylinder and the expansion vessel are located outside of the boiler. This could take an hour and a half to complete.

System boilers however are likely to take the full hour and a half while most of the components are located inside of the boiler. Whereas the hot water tank is likely going to be located somewhere else. This means that any time saved is likely lost checking this. System boiler services are likely to take around an hour to complete.

We have written an extensive article on exactly what to expect during your boiler service here.

Boiler Service East Anglia

As East Anglia's largest heating company, we service thousands of boilers every year. These boilers are taken care of with our 40 years of experience as a local expert in every type of boiler. We have lots of experience and are excellent at spotting faulty boilers before issues progress.

If you are located in Norfolk and want a service like no other, look no further than Gasway. We are an award-winning company with Gas Safe credentials.

We provide excellent customer service and ensure that your boiler is seen by a qualified expert. We have been providing boiler services to East Anglian customers for over 40 years and hope to continue this excellent service for many years to come. Every boiler we check undergoes a number of processes to ensure it's working correctly.

If you are in require emergency boiler repairs or a new boiler installation we also provide these services

We also provide boiler installation services to the whole of East Anglia and beyond we cover; Cambridgeshire, Essex, Peterborough, Suffolk, Norfolk and Ipswich

Ask the experts

Boiler servicing needn't be yet another chore for you to remember. We have answered the most frequently asked questions below. If you can't see an answer to your question below, Checkout our boiler service guide or get in touch.

An annual boiler service will start with a visual check to ensure that the boiler and associated pipework is installed and positioned correctly. Your engineer will then check that your boiler is operating correctly and identify any initial problems. Then they will remove the boiler casing to look at its components.

You should have your boiler serviced annually. Not only will this ensure it's running efficiently and safely for the year ahead. Regular maintenance minimises the risk of breakdown and helps lengthen the lifespan of your boiler too. If your boiler is covered by a manufacturers warranty for parts, Having your boiler serviced annually is a requirement to maintain the warranty.

A boiler service should last at least 30 minutes but the time will vary depending on the brand and model. Afterwards, the engineer will likely give you a service report, explaining what they've done.

Turn the boiler off 30 minutes before the service engineer arrives so that the boiler is cool when he services it. Otherwise he may have to wait for it to cool down before servicing it.

Payment can be made by debit or credit card by phone, or via the engineer after completion of the service. A cheque or bank transfer is also acceptable made payable to Gasway Services Ltd.