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  • Trusted since 1982
  • East Anglia’s largest heating company
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Privacy Notice

This website is owned and managed by Flagship Housing Group Limited, trading as Flagship Group. For the purpose of these Terms and Conditions, Flagship Housing Group Limited will be referred to as Flagship Group.

By using the site you are accepting the following terms and conditions:

Linking to the Flagship Group website
Please ask permission to link directly to pages on our site by contacting our Communications Team explaining how and why you wish to use the material. Please include your name, organisation, telephone number and email address when emailing your enquiry.

Linking by Flagship Group to external sites
We are not responsible for the content or reliability of linked websites and listing should not be taken as an endorsement of any kind. We have no control over the availability of linked pages. However, please inform us of any broken links by email.

We will try and make our website available but we cannot guarantee uninterrupted access to it, or any of the sites it links to. We cannot accept responsibility for any damages which arise from the loss of use of this information.

We make every effort to virus check the information made available on this site. Flagship Group will not accept responsibility for any loss or damage that may occur from use of information on this site or downloaded material.
We recommend users re-check all downloaded materials with their own virus checking software. Flagship excludes all liability for contamination or damage caused by any virus or electronic transmission.

Whilst Flagship Group makes every effort to keep this website up to date, we make no representations or warranties, either expressed or implied, as to its accuracy.
Flagship Group and our subsidiaries, our suppliers and other parties involved in providing information on this site will not accept liability for any direct or indirect damages arising from its use.
Flagship Group provides links to other websites as a service to our visitors, but we do not accept any responsibility for the content or suitability of these sites.

The material featured on this site is the copyright of Flagship Group unless otherwise indicated. It may not be reproduced in any form unless authorisation is obtained from our Communications Team. You may only download material for your personal use, private study, research or in-house use. You must not copy, distribute or publish any material from this website unless formal permission is obtained. You must not make any alterations or additions to information on this site.

Data Protection
Flagship Housing Group Limited, trading as Flagship Group, is registered under the Data Protection Act 1998 to hold information about you. 

This can include your name and address, your ethnic origin, a health condition and other information that is relevant to your application for housing, managing your tenancy or providing you with advice and support. We will hold your data securely whilst you hold a tenancy with us and for six years after your tenancy has terminated.
We may in some circumstances share your personal information with other agencies or organisations. This includes local authorities, contractors, the police and any other organisation with whom we work where the law allows. For example, we may share information with a local authority for the purposes of processing your Housing Benefit claim or let a utility company know who is living in a particular home or share information for data matching to prevent fraud.
We may also use the information you provide to undertake research and to report statistics to the HCA, local authorities and other government agencies. We will always present research findings and statistics anonymously so that no individual can be identified.
The Data Protection Act provides you with the right to see the information we hold about you. If you wish to see this information please put your request in writing to us. We are legally obliged to make this information available within 40 days of your request (but we aim to do this within 28 days) and we are entitled to charge you a fee (which is currently set at £10).
Our Data Protection Policy outlines our approach to data protection in full. If you require any further information on this matter please contact us. For independent advice please contact an appropriate agency such as the Citizens Advice Bureau or the Information Commissioners Office.

Gasway Privacy Notice

Personal Information

Gasway Services Limited is committed to the responsible handling and protection of personal information.
The General Data Protection Regulation (GDPR) defines personal data as any information related to a person that can be used to directly or indirectly identify them. This includes physical attributes, location data, online identifiers (including IP addresses), identification numbers, health information and economic, cultural or social identify of a person.
We process (collect, use, store, share) personal information where necessary to provide our services and for our operational and business purposes as described in this Privacy Notice.
We want to be clear about our privacy practices so that you can make informed choices about the use of your information, and we encourage you to contact us at any time with questions or concerns.

How we use your information

This privacy notice tells you how we, Gasway Services Limited, will collect and use your personal information to enable us to provide our services. The information we process can be collected directly from customers or from other organisations where we process information on their behalf.

Why does Gasway need to collect and store personal information?

Gasway processes personal information for the following purposes:
• Servicing, repair and installation of gas appliances and heating systems
• For the protection of employees, customers, contractors and sub-contractors
• For the prevention of fraud and legal proceedings
• Feedback from research and surveys on how we can provide better services
• Communication with our customers to provide updates relating to our business and services
• For the management, wellbeing and support of our employees
• For the management of financial services
• For general day to day corporate operations and due diligence
We are committed to ensuring that the information we collect and use is appropriate for these purposes and does not constitute an invasion of your privacy.

Special category information

Occasionally we collect and process what may be considered special category information (sensitive personal information).
Sensitive personal information is a subset of personal information and is generally defined as any information related to racial/ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health, other medical information including biometric and genetic data, or sexual life preferences.
Gasway will only collect this information if it is necessary to provide our service.

Special circumstances

To provide a duty of care to employees, customers, contractors and sub-contractors we will process and share relevant personal information for their protection. This will be an alert on our management system to visit in pairs (DNVA).

How will Gasway use the personal information it collects about me?

Gasway will process the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. Gasway is required to retain information in accordance with the law, such as information needed for financial, legal and audit purposes. How long certain kinds of personal information should be kept may also be governed by specific business-sector requirements and agreed practices. Personal information may be held in addition to these periods depending on individual business needs.

Under what circumstances will Gasway contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. We may sometimes contact you for feedback by doing research or asking you to take part in a survey, this enables us to make changes and improvements to our services. We may also communicate with you when we have updates or changes to our business or if you have previously been a Gasway customer. If you have provided us with your email and or mobile number we will contact you in this way to communicate.
We consider this communication to be within our legitimate interest of lawful processing.

Can I find out the personal information that the organisation holds about me?

Gasway at your request will provide you with a copy of the personal data we hold about you. This is referred to as your right of access (subject access request). You are entitled to receive any information that identifies you as an individual, including the following information:
• The lawful conditions applicable to the processing of your personal information.
• If the processing is based on legitimate interests (processing is necessary for the operation of our business) we will advise which legitimate interest applies
• The categories of personal information processed
• Recipient(s) or categories of recipients that the data is/will be disclosed to.
• If we intend to transfer the personal data to a third country or international organisation, information about how we ensure this is done securely. The EU has approved sending personal data to some countries because they meet a minimum standard of data
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protection. In other cases, we will ensure there are specific measures in place to secure your information.
• How long the information will be stored.
• The source of personal data if it wasn’t collected directly from you.

Your rights as a data subject (Customers of Gasway)

At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
 Right of rectification – you have a right to ask us to update personal information if you have a reason to believe that it is inaccurate or incomplete.
 Right to be forgotten – you have the right in certain circumstances to ask for the data we hold about you to be erased from our records. Especially if you think we are processing your personal information where it is no longer necessary or where you believe it is unlawful.
 Right to restriction of processing – You have the right to ask us to temporarily stop processing your personal information if you have concerns over the accuracy of the information in some way.
 Right of portability – you have the right to have the data we hold about you transferred to another organisation.
 Right to object – you have the right to object to the way we process your personal information if you consider Gasway are being unlawful.
 Right to object to automated processing – you have the right to object to decisions made about you from automated processing. (Please note Gasway do not use your personal data to make automated decisions about you).


Gasway Services Limited and our third-party providers set and use cookies and similar technologies to store and manage user preferences, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services.

How to contact us?

Gasway is part of Flagship Housing Group Limited and Data Protection is part of a central service.
If you would like to make a request to obtain personal information we hold about you or access any of your rights as explained in this privacy notice you can do so by emailing Flagship Group Data Protection Officer – dataprotectionteam@flagship-group.co.uk

Alternatively feel free to contact us in the following ways:

Call us
Flagship Response – our Contact Centre is open from 7am – 7pm Monday to Friday. Call Freephone 0808 168 4555 (please tell us you are a customer of Gasway)

Write to us
Data Protection Officer
Flagship Housing Group Limited
31 King Street

Lodge a complaint with the supervisory authority
If you have any concerns regarding how Flagship Group handled your request, you have the right to complain to the Information Commissioner’s Office (ICO) details below:
Information Governance department Information, Commissioner's Office, Wycliffe House, Water Lane, Cheshire, SK9 5AF